I informed the Technician about the changes that was made to the line and that I did forward it via email to Anthia Prins. On Monday 1 June 2020 again I phoned the Technicians of Mweb via when I was informed that the distance is to far from my house. Again she informed me that the process will take between 7-10 working days. She requested me to forward her the new specification information as she will need it to forward to the Mweb Technicians. I spoke to at that time a very helpful lady Anthia Prins. On the I phone the Sales Dept of MWEB again informing them of the changes that was made to my line and about the new specifications. He then informed me that they can shift my line to a new sub-exchange that was build about two blocks from my house which he did and he forwarded me the specifications of the new line. I then contacted the Technician of Telcom in Potchefstroom that confirmed the information received from MWEB about the distance from my house to the old exchange. If I did inquired I believe I would still be waiting. I was never informed by Mweb about this information. I was informed by the technician that my application was decline as my house was to far from the Telcom exchange in Potchefstroom and the the line can only accommodate a 4 mbps. On the 21 of May I inquired at the Technical Services of Mweb again by phoning and following the steps. She informed me that the process will take between 7-10 working days to complete. The saleslady gave me a quotation of the monthly costs of the higher line speed and read me a long list of conditions. On I requested Mweb Sales Dept telephonic ally by phoning the number and following the steps to increase my line speed from 4 mbps to 8 mbps. The current line speed is to slow to get proper connection and is an embarrassment if contact is lost during the meetings. We needed the higher line speed as my wife is working at the North West University and is conducting electronic meetings on a daily basis. “But all products are subject to our wider acceptable use policy,” said Hoosain.I have currently a MWEB, ADSL Uncapped 4Mbps WIFI connection which is received through a TelCom line.
MWEB said it doesn’t have usage thresholds on its uncapped, unshaped products. “To be truly correct, we should only throttle on unshaped, uncapped accounts if we want to consistently and correctly use the term unshaped,” he said. Uncapped, unshaped fair use policiesCybersmart has certain fair usage thresholds, and if a subscriber reaches them, it shapes those accounts and will eventually throttle them. The graphic below details the differences. “In this case the unshaped services are faster because they have lower contention not because they are actually faster,” said Fialkov. Generally, shaped services are more contended, which creates the impressions that unshaped services are faster. He said shaping lets ISPs increase contention without the majority of users noticing. If I slow some things down, I am shaping.” “If I slow everything down without discriminating, I am throttling. If a few subscribers share that bandwidth, however, an ISP can make its ADSL and fibre accounts more affordable.įialkov added that throttling is not the same as shaping. Giving each subscriber their own 4Mbps or 10Mbps, for example, of bandwidth would be prohibitively expensive. “There is a lot of confusion between shaping and contention,” said Fialkov about the issue.Ĭontention is a measure of how many subscribers are using a service. If your account is uncapped and unshaped, you won’t always get the maximum speed your line and account allow. “The Internet activity that is started first will be served first,” said Hoosain.Ĭontention vs throttling vs shapingWhile an unshaped connection offers flexibility, it does not have unlimited bandwidth, said Hoosain. MWEB’s head of product Rihana Hoosain agreed with Fialkov, saying that unshaped means there is no prioritisation on any of the traffic on that account. “What I find most amusing are the terms prioritised unshaped, or managed unshaped,” said Cybersmart CEO Laurie Fialkov. However, not all uncapped, unshaped accounts are equal. Many ADSL and fibre Internet service providers offer “uncapped, unshaped” accounts, promising unfettered connectivity any time of the day. Broadband services in South Africa normally come as either a capped or uncapped product.